FREQUENTLY ASKED QUESTIONS

 

How do I register for an account?

There a couple ways to register for What’s Up YYC!

One way is to click the “Login/Register” button at the top of every page and fill out the appropriate fields in the Register portion of the popup.

You can also click the “Register Now” button on the Register section of the homepage  and fill out the appropriate fields in the Register portion of the popup.

Remember to write down your login information and put it in a secure location so that you don’t lose it!

How do I log into my personal dashboard?

To Log in to What’s Up YYC! click the “Login/Register” button at the top of every page and input your credentials into the appropriate fields of the Login portion of the popup.

Remember to write down your login information and put it in a secure location so that you don’t lose it!

How do I create a company profile?

*YOU MUST BE REGISTERED TO CREATE A COMPANY PROFILE

Login to the site

You will be directed to your personal dashboard

Click “Create Company Listing”

 

COMPANY INFO

Enter in the appropriate information. Company Name and Industry are important so please do not leave blank.

Company Name (required): The name of the company

Industry (required): The industry that your company is most closely tied to

Company Slogan: The slogan of your company

Company Founded: The year your company was first established

 

ADVERISEMENT

These are just small ads that will appear on your company page. If you want to advertise events you may have or other businesses it is up to you. You may link the images to other websites or just have the images appear. To link add a full url. Ex. http://www.example.com

If you notice that the link is broken, double check that you have a fully qualified url as the link

These can be left as is if you do not want to advertise.

 

LOGO AND COVER IMAGE

To add the logo of your company click the “Add Company Logo” button. From here you can upload an image of the logo. The image should be square. The image will work best on the website as 200px x 200px.

The company cover will appear as the background to the top of your company page. Click the “Add Company Cover” button to add an image. From here you can upload an image to use. The image works best at 1920px x 580px.

 

LOCATION

This section will determine your location for all the maps on the site. Start typing your address into the “Your Location” text box. Once your address appears in the suggestions below, select it. Once selected the rest of the fields will autofill for you.

 

COMPANY DESCRIPTION

The “Company Description” text area is the “About Us” section for your company. Describe your company so that customers get an idea of what you are all about. Please try not to copy HTML into the textarea as it can break the layout. Instead type the information or copy it as plain text and then format using the tools provided above the text area.

 

PROFILE

This section adds the range of services tags that your company offers. Click the “Edit” button to add the tags. These can be anything you would like. They will appear on the main page of your company profile.

 

CONTACT

In this section you will enter all the information that customers can use to reach you. Click the “Edit” button to add your information.  Anything you don’t want to fill out can be left blank

Name: The name you want as the main contact

Location: The address of you company

Phone: The phone number you would like to be reached at

Fax: The fax number you can be reached at

Email: The email address you would like to be reached at

Website: The full url of your website (http://www.example.com)

Social Sites: the full url of the social sites (http://www.facebook.com/example)

Opening Hours: The hours in which your company is open. You can format this any way you would like.

Additional Contact Information: You may enter whatever information you would like into this section. Directions to your business or addition email address for certain types of contacts are just a couple examples of what this section could be used for.

 

MAKE SURE TO PRESS SAVE AT THE TOP OR BOTTOM OF THE SCREEN TO SAVE YOUR PROFILE

INFORMATION WILL NOT BE SAVED UNLESS YOU PRESS THE SAVE BUTTON

How do I edit my company profile?

*YOU MUST BE REGISTERED TO EDIT YOUR COMPANY PROFILE

Login to the site

You will be directed to your personal dashboard

Select the “Edit” button beside the company you created.

You will be taken to a screen that looks the same as when you created the company.

Change whatever information you would like to and then click the “Save” button on either the top or bottom of the page.

*CHANGES WILL NOT BE MADE UNLESS THE SAVE BUTTON IS PRESSED

How do I claim a company?

*USE MUST BE REGISTERED AND HAVE AT LEAST ONE COMPANY LEFT TO CREATE TO CLAIM A COMPANY

First you must log into your account.

Find the company you wish to claim and enter into the company page.

On the left sidebar click the “Claim Listing” button.

In the pop up, fill in all appropriate fields.

Submit the claim.

We at Whats Up YYC will verify the legitimacy of the claim and approve or deny based on our findings, usually within 24 hours.

You will receive an email with the result at the email address provided when claiming the company.

How do I create an event?

*USE MUST HAVE A REGISTERED COMPANY TO CREATE AN EVENT

To create an event you must be creating or editing your company profile.

Scroll down to the Events Section.

Click the “Edit” button and then click the “Add Event” button.

To add information to an event, click the “Pencil Icon”. You can also delete events to keep your dashboard organized by clicking the “Trash can Icon”.

Title: The name of the event

Date: This is the date of the event. Some browsers will have a date select option and some you will have to add the date manually. When adding the date manually you must input it in the proper format “mm/dd/yyyy”.

Event Address: This is where the event is being held. Some companies will hold events at different locations then their actual company. You may add an address, a company name or leave blank.

Event Image: To add an event image click the “Add Event Image” button. You will be able to upload an image or use previously uploaded images. Again these images work best as square images. The ideal size of the image is 750px x 750px.

Event Description: This is the description of the event. Enter any information about the event that you would like. Please try not to copy HTML into the textarea as it can break the layout. Instead type the information or copy it as plain text and then format using the tools provided above the text area.

*PRESS THE SAVE BUTTON AT THE TOP OR BOTTOM OF THE SCREEN TO SAVE THE EVENT

How do I create my weekly specials?

*USE MUST HAVE A REGISTERED COMPANY TO CREATE WEEKLY SPECIALS

*WEEKLY SPECIALS ARE REOCCURRING SPECIALS THAT HAPPEN EVERY WEEK

To create weekly specials you must be creating or editing your company profile.

Scroll down to the “Weekly Specials” Section.

Click the “Edit” button and then click the “Add Weekly Special” button.

To add information to the special, click the “Pencil Icon”. You can also delete specials to keep your dashboard organized by clicking the “Trash can Icon”.

Title: The name of the special

Day of the week: This is the day of the week of the special. Select the appropriate day from the drop down menu.

Special Image: To add an special image click the “Add Special Image” button. You will be able to upload an image or use previously uploaded images. Again these images work best as square images. The ideal size of the image is 750px x 750px.

Special Description: This is the description of the special. Enter any information about the special that you would like. Please try not to copy HTML into the textarea as it can break the layout. Instead type the information or copy it as plain text and then format using the tools provided above the text area.

*PRESS THE SAVE BUTTON AT THE TOP OR BOTTOM OF THE SCREEN TO SAVE THE SPECIAL

How do I create a sale?

*USE MUST HAVE A REGISTERED COMPANY TO CREATE A SALE

To create sales  you must be creating or editing your company profile.

Scroll down to the “Sales” Section.

Click the “Edit” button and then click the “Add Sale” button.

To add information to the portfolio item, click the “Pencil Icon”. You can also delete portfolio items to keep your dashboard organized by clicking the “Trash can Icon”.

Title: The name of the Sale

Start Date: The day the sale starts

End Date: The day the sale ends

Sale Image: To add an sale image click the “Add Sale Image” button. You will be able to upload an image or use previously uploaded images. Again these images work best as square images. The ideal size of the image is 750px x 750px.

Sale Description: This is the description of the sale. Enter any information about the sale that you would like. Please try not to copy HTML into the textarea as it can break the layout. Instead type the information or copy it as plain text and then format using the tools provided above the text area.

*PRESS THE SAVE BUTTON AT THE TOP OR BOTTOM OF THE SCREEN TO SAVE THE SALE

How do I create a blog post?

*USE MUST HAVE A REGISTERED COMPANY TO CREATE BLOG POSTS

To create blog posts you must be creating or editing your company profile.

Scroll down to the “Blog” Section.

Click the “Edit” button and then click the “Add Blog Post” button.

To add information to the blog post, click the “Pencil Icon”. You can also delete blog posts to keep your dashboard organized by clicking the “Trash can Icon”.

Title: The name of the Blog Post

Blog Image: To add an image to the blog post click the “Add Blog Image” button. You will be able to upload an image or use previously uploaded images. Again these images work best as square images. The ideal size of the image is 750px x 750px.

Blog Description: This is the content of the blog post. Enter whatever you would like as your blog post. Please try not to copy HTML into the textarea as it can break the layout. Instead type the information or copy it as plain text and then format using the tools provided above the text area.

*PRESS THE SAVE BUTTON AT THE TOP OR BOTTOM OF THE SCREEN TO SAVE THE BLOG POST

Can I delete events and other items on my company profile?

Yes you can! Just log in to your dashboard and edit your company profile.

Scroll down to the type of item you want to delete. Find the item and click the “Trashcan” button to delete the item.

*PRESS SAVE BUTTON TO COMPLETE THE DELETION